Terms of Service

The Service is operated by SocialFlow, a sub-brand of VyooO. If you need our formal company registration details, contact us at Support@vyooo.com.SocialFlow is an independent product and is not affiliated with, endorsed by, or sponsored by Meta, Google, LinkedIn, TikTok, or X.

We may revise these Terms at any time by amending this page, so please check it from time to time. For material changes we will notify you in-app or by email. We may also update, change, suspend, or withdraw all or any part of the Service without notice; we are under no obligation to keep content up to date, and we do not guarantee that the Service or its content will be error-free. Continued use after changes take effect constitutes acceptance.

SocialFlow lets you manage social media presence for one or more brands: create and schedule posts, generate content with AI assistance, run campaigns, view analytics, manage a unified inbox of comments and direct messages, and configure automation rules that reply on your behalf. Features may change, be added, or be removed at any time.

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate registration information and keep it up to date.
• You must treat your login credentials as confidential and not disclose them to any third party.
• You are responsible for all activity under your account, and must notify us promptly at Support@vyooo.com if you suspect any unauthorized use.
• We may disable any account or credential at any time if, in our reasonable opinion, you have failed to comply with these Terms.

When you connect a third-party account (Facebook, Instagram, LinkedIn, YouTube, TikTok, X/Twitter, Google), you authorize SocialFlow to access and act on that account on your behalf — including publishing content, reading engagement data, and sending replies — strictly as directed by you through the Service.

• You represent that you own or are authorized to manage each account you connect.
• Your use of each platform remains governed by that platform's own terms, including the Meta Terms of Service, Instagram Terms of Use, YouTube Terms of Service, LinkedIn User Agreement, TikTok Terms of Service, and X Terms of Service.
• You must not use SocialFlow in any way that violates those platform terms or their automation, spam, or community policies.
• Platforms may change or revoke API access at any time; we are not liable for feature interruptions caused by third-party platforms.

You retain all ownership rights to the content you create, upload, or schedule through the Service ("User Content"). By using the Service you grant us a limited, worldwide, non-exclusive licence to host, store, process, and transmit User Content solely to operate the Service — for example, storing your media, generating AI suggestions from your prompts, and publishing posts to the platforms you direct.

• You are solely responsible for User Content and for having the rights to publish it.
• You must not upload content that is unlawful, infringing, defamatory, discriminatory, deceptive, hateful, or that violates any third party's rights.
• We may remove content that violates these Terms or applicable law.

The Service can generate captions, images, strategies, and replies using third-party AI models. AI output may be inaccurate, incomplete, or similar to output generated for others. You are responsible for reviewing AI-generated content before publishing it, and you publish it at your own risk. To the extent permitted by law, we assign to you any rights we may hold in AI output generated for you through the Service.

Automation features (such as auto-replies to comments and DMs, and scheduled publishing) execute your instructions. You are responsible for the messages your rules send, including compliance with anti-spam laws and each platform's messaging policies. We may throttle, suspend, or disable automations that generate abusive, deceptive, or excessive activity.

By accepting these Terms, you consent to receive communications from us relating to your account, such as verification, security alerts, service updates, and support replies. These may be delivered by email, in-platform messaging, or push notification using the contact details you provide. Service and transactional communications are a necessary part of operating your account and cannot be switched off while your account is active.

Any marketing communications are optional: we will only send them where permitted by law, and you can opt out at any time using the unsubscribe link in the message or your account settings. You are responsible for keeping your contact details accurate. Standard message and data rates from your carrier may apply.

You agree not to:

• Use the Service for spam, harassment, misinformation, or any unlawful purpose
• Post content that is offensive, defamatory, discriminatory, threatening, or abusive
• Attempt to gain unauthorized access to the Service, its servers, or any connected system, or introduce viruses, worms, or other malicious code
• Launch a denial-of-service or distributed denial-of-service attack against the Service
• Reverse engineer, scrape, or copy the Service or its underlying software
• Resell or provide the Service to third parties without our written consent
• Violate the privacy or intellectual property rights of others

Attempting to gain unauthorized access to the Service or attacking it is a criminal offence under the UK Computer Misuse Act 1990. We will report any such breach to the relevant law-enforcement authorities and co-operate with them, including by disclosing your identity. In the event of a breach, your right to use the Service ceases immediately.

The Service is currently offered free of charge during its beta period. We may introduce paid plans in the future; pricing and billing terms will be communicated in advance, and continued use of paid features will require acceptance of the applicable pricing.

The Service — including its software, design, logos, and branding — is owned by VyooO (or its licensors) and protected by copyright and other intellectual property laws. Except for the limited right to use the Service under these Terms, nothing grants you any right, title, or interest in the Service. Feedback you send us may be used without restriction or compensation.

Content on the Service (including AI output, analytics, and any guidance) is provided for general information only and is not advice you should rely on. You must obtain professional advice before taking, or refraining from, any action on the basis of it. While we make reasonable efforts to keep information current, we make no representations or warranties that it is accurate, complete, or up to date.

We do not guarantee that the Service, or any content on it, will always be available or uninterrupted. Access is permitted on a temporary basis, and we may suspend, withdraw, or change all or part of the Service without notice. We will not be liable if the Service is unavailable at any time. You are responsible for arranging your own access to the Service and for ensuring anyone accessing it through your account is aware of, and complies with, these Terms.

• You may stop using the Service and delete your account at any time from Profile Settings → Account.
• We may suspend or terminate your access if you materially breach these Terms, misuse platform features, create risk or legal exposure for us, or where required by law.
• Upon termination, your connected-channel tokens are deleted and your data is removed as described in our Privacy Policy.
• Sections that by their nature should survive termination (including 6, 12, 16, 17, 18, and 19) survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT SCHEDULED CONTENT WILL ALWAYS PUBLISH SUCCESSFULLY OR THAT AI OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

We do not guarantee that the Service will be secure or free from bugs or viruses. You are responsible for configuring your own devices and using your own virus-protection software. We are not liable for any loss or damage caused by a virus, denial-of-service attack, or other harmful material that infects your equipment due to your use of the Service.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to the above, and to the maximum extent permitted by law, we will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; loss of data; or any indirect or consequential loss arising from your use of, or inability to use, the Service or reliance on its content.

Subject to the first paragraph of this section, our total aggregate liability arising out of or in connection with these Terms or the Service will not exceed the greater of (a) the fees you paid us in the 12 months before the claim, or (b) GBP 100.

You agree to indemnify and hold harmless VyooO and its officers, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your breach of these Terms or of any third-party platform's terms.

These Terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer resident elsewhere, you retain the benefit of any mandatory protections and jurisdiction rules of your country of residence.

We aim to resolve disputes informally first: please contact us at Support@vyooo.com and we will try to resolve the matter within 30 days before any formal proceedings.